Support Services

One Degree Consulting offer a range of support services and packages. Support packages provide options to our customers on the level of support they require. Each level of support is based on an agreed Service Level Agreement (SLA) for incident resolution between One Degree Consulting and our customer.

Some of the features and benefits of One Degree Consulting support services are shown below:

• System and performance monitoring
Continual testing against new software or platform releases
• Upgrades provided to ensure stability on new software and or platform releasesases
• Rapid incident notification to our support staff from your own hardware, reducing incident resolution timescales
• Remote access and remote support reducing administration costs and incident investigation timescales
• Highly skilled support staff who have vast experience in maintaining, tracking down issues and solving problems
• Service options, enabling your oranisation to tailor fit our support services to your requirements  
• Agreed Service Level Agreements (SLAs)
• 8:00am - 6:00pm phone support
• 24/7 eMail and web support
• Complete incident report and tracking system
• IT environments that enjoy increased up time and reduced incident reports
• Peace of mind

Why not talk to us about our support services.